Microsoft Dynamics CRM Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.
Care everywhere
Social and mobile have transformed customers' service expectations. Customers expect quality, personalized service—on their terms—across the web, social, mobile, and phone.
With Microsoft Dynamics CRM, you can earn customers for life by providing relevant, personalized service—at any time and via any channel. Empower your agents with everything they need at their fingertips to deliver amazing customer service.
Service features include:
- Multichannel service
- Unified Service Desk
- Enterprise case management
- Knowledge base
- Social customer service
Social for everyone
In today's social and mobile world, businesses need to move faster and share knowledge more broadly than ever before. They also need to connect to customers on their terms, which increasingly means getting on social.
Microsoft Dynamics CRM enables your sales, service, and marketing teams to deliver amazing customer experiences by empowering them with social tools built right into Microsoft Dynamics CRM.
Social CRM features include:
- Microsoft Social Engagement
- Insights by InsideView
- Yammer
- Social customer service
Sell effectively
Your customers know more than ever before – making buying decisions before you can even engage. Your sales team must adapt to the new customer journey – building deeper relationships with customers and personalizing every interaction.
With Microsoft Dynamics CRM, we help you reimagine sales around this new customer journey. Your sales reps can zero in, win faster and sell more.
Sales features include:
- Mobile Sales
- Account management
- Social insights
- Collaborative selling
- Sales analytics
Market smarter
Marketing is changing faster than ever before. Marketers own more of the customer journey and must engage customers in new ways across new channels to deliver amazing experiences, while tracking the results of their marketing investments.
With Microsoft Dynamics Marketing, we help you unleash your marketing potential. You can easily plan, execute, and measure campaigns from start to finish. Bring your marketing vision to life—engage customers across channels, build pipeline, and demonstrate the impact of your marketing.
Marketing features include:
- Campaign management
- Lead management
- Marketing resource management
- Social marketing
- Marketing analytics